Organization of the workflow in the administrative departments, allowing for effective and timely provision of the requested administrative services 4.00

Implementation of a system for electronic provision of services 5.00

Rules and practices adopted for guaranteeing the municipal administration's independence from external interference 5.00

Rules adopted for the submission of signals by administration staff regarding irregularities in the functioning of the administration 4.00

Submitted signals and recommendations are used for further improvement of administrative services 4.00

Citizen surveys for opinions and recommendations available on the municipal website and in print 4.00

Practice adopted for taking into account the opinion and recommendations of educational, health and other public boards and civil society in municipal policy planning 4.00

In the planning of municipal policies, should be guaranteed the possibility of legitimate participation of local business 3.00

Information regarding tax payment published visibly on website/offices of the municipality 5.00

Possibility for online payment of local taxes via municipal website 5.00

Regular publishing of information on municipal website regarding local tax revenues 4.00

Lists (registers) available of municipal real estate (buildings, land, etc.) with possibility for citizen reference 5.00

Corruption scandals in the management of municipal property 4.00

Created specialised structure for investment promotion and interaction with the business 3.00

Drafts of strategic documents and regulations published by the administration on the municipal website for public discussion 4.50

Reports and accounts of the implementation of municipal policies published on the municipal website 5.00

Lists (register) established and updated on the companies with municipal ownership, incl. reports of their activity 4.00