The total score of the Municipal Administration Index in 2022 is 3.86 points – the highest value of the index compared to other institutions and sectors. Leading positions are occupied by the municipal administrations in Sofia (4.44 points) and Burgas (4.43 points), and the lowest score is given to the administration in Silistra (2.84 points).
The study of the capacity of the local administration is based on an assessment of the effectiveness in the use of resources for the provision of administrative services and the degree of independence in the work of employees. The survey in 2022 shows that there is significant progress in the implementation of complex administrative services and the development of modern platforms for the provision of electronic services – the total score of the surveyed indicators is 4.27 points in 2022, compared to 3.91 points in 2017. Among the municipalities that meet these criteria to the highest extent are Burgas, Veliko Tarnovo, Gabrovo, Dobrich, Kyustendil, Pleven, Plovdiv, Ruse, Sofia and Stara Zagora.
The role of the municipal administration in building a sustainable Local Integrity System is studied through the prism of a group of indicators, including: transparency and accountability in public procurement, transparency and accountability of revenues and expenditures, management and accountability of municipal companies, providing opportunities for participation of citizens and businesses in the planning of municipal policies, administrative services, conducive to investment. The indicators for opportunities provided for participation of local businesses and civil society organizations are applied to a comparatively higher degree by the administrations in Sofia, Burgas, Lovech, and Sliven.
Significant progress is being made in ensuring publicity of the registers maintained by municipalities, which is a prerequisite for creating conditions for unhindered access to information that is important for citizens and businesses – half of the municipalities provide access to the registers through their websites.
The 2022 survey includes a new indicator related to the development of favorable conditions for investment. In this regard, in addition to the municipalities that have been working for several years on the development of separate industrial zones and specialized administrative structures (such as Sofia, Burgas, Varna, Plovdiv, Ruse), the progress of Stara Zagora, Razgrad, Sliven and Yambol should also be noted.

Within the management dimension of municipal administrations, the progress made in 2022 in meeting the accountability requirements for the work of the administration should be pointed out. In this regard, there are good examples of accountability and feedback to citizens in Ruse, Burgas, Varna, Gabrovo, Dobrich, Targovishte.